Refund Policy for Pure Tan & Spa
At Pure Tan & Spa, we strive to provide exceptional tanning services. This Refund Policy outlines our guidelines regarding refunds for unused tanning sessions. Please read this policy carefully before purchasing any services from us.
1. No Refunds for Used Tanning Sessions:
- Once a tanning session has been used, we are unable to provide a refund, regardless of the remaining number of sessions.
- We encourage our customers to make informed decisions about their purchase and ensure they will have sufficient time and opportunity to utilize the tanning sessions they intend to purchase.
2. Exceptions:
- In the event of a medical condition or injury preventing the use of tanning sessions, we may consider issuing a refund or credit on a case-by-case basis. A valid medical certificate or supporting documentation may be required to process such requests.
3. Refunds for Unopened or Defective Products:
- If you have purchased tanning products (e.g., lotions, creams) from us that are unopened or found to be defective upon receipt, we will gladly provide a refund or offer an exchange, subject to verification of purchase.
4. How to Request a Refund:
- To request a refund or discuss a potential refund-related issue, please contact our customer service team. Provide relevant details regarding your purchase, including order number, date of purchase, and any supporting documentation or explanation for your refund request.
5. Processing of Refunds:
- Refund requests will be processed as promptly as possible. The refund amount, if approved, will be issued through the original method of payment used for the purchase.
- Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment processor's policies.
6. Modification of Refund Policy:
- Pure Tan & Spa reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes to the policy will be effective immediately upon posting to our website.
7. Contact Us:
- If you have any questions, concerns, or requests regarding our Refund Policy, or if you need any assistance with your refund, please contact our customer service team.
This Refund Policy is effective as of [Date]. By making a purchase with Pure Tan & Spa, you acknowledge and agree to abide by the terms and conditions outlined in this policy.